Return Policy
Customers may request a return within 14 calendar days of the delivery date.
Eligibility for Returns
To be eligible for a return, items must:
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Be unused, undamaged, and in their original packaging
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Include all original accessories, manuals, and components
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Be accompanied by proof of purchase (receipt or order confirmation)
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
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Digital products or downloadable content
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Customized or personalized items
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Gift cards or promotional vouchers
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Perishable or consumable goods
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Items labeled Final Sale
How to Initiate a Return
To start a return, please contact orento113@gmail.com with:
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Full name
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Order number
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Reason for return
Our team will provide instructions and any required return authorization.
Return Shipping
Unless the return is due to an error on our part (e.g., wrong or defective item), customers are responsible for all return shipping costs. Shipping fees are non-refundable.