Cancellation Policy
Customers may request to cancel an order within 24 hours of placing it, provided the order has not yet been processed or shipped.
Eligibility for Cancellation
An order may be canceled if:
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It has not been shipped or prepared for shipment
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Payment has been successfully verified
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The cancellation request is submitted within the allowed time window
Once an order has entered the processing or shipping stage, it can no longer be canceled.
How to Request a Cancellation
To request an order cancellation, customers must contact support@example.com with:
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Full name
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Order number
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Reason for cancellation
Our team will review the request and confirm whether the order is eligible for cancellation.
Refund for Canceled Orders
Approved cancellations will result in a full refund issued to the original method of payment. Refund processing times vary by payment provider but typically take 5–10 business days.
Non-Cancellable Items
The following orders may not be canceled:
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Custom or personalized items
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Digital products once delivery has begun
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Orders marked Final Sale
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Orders already shipped