Refund Policy
Customers may request a refund within 14 calendar days of the delivery date.
Eligibility for Refunds
A refund may be issued under the following conditions:
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The product is defective, damaged, or not as described.
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The service provided was not delivered as agreed.
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Proof of purchase (order confirmation or receipt) is provided.
Refunds will not be issued for:
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Digital downloads, software licenses, or other non-tangible goods
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Customized or personalized items
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Gift cards or promotional vouchers
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Items marked Final Sale
Refund Process
To request a refund, customers must contact support@example.com with:
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Full name
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Order number
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Reason for the refund request
All refund requests are reviewed on a case-by-case basis.
Refund Method
Approved refunds will be issued to the original method of payment within 5–10 business days, depending on the payment provider. Shipping fees are non-refundable.